This page explains, in plain words, the billing rules in sections 8 to 16 of the Terms of Service. If the two ever differ, the Terms control, and nothing here limits a right the law gives you. Weekly, Monthly and Yearly Premium renew automatically at the price shown at checkout, every week, month or year, until you cancel. Lifetime Premium and coin packs are one-time payments and never renew. Before you pay, the checkout shows the renewal price and period next to the Pay button and asks you to accept the Terms. Cancel before the renewal date to avoid the next charge. A canceled plan stays active until the end of the period you paid for. When we delete your account at your request by email, we also cancel a renewing plan, at once; the rest of the current period is then not refunded automatically, so cancel first if you want to use it. A charge is refunded when the law requires it. We also refund, on request, a duplicate charge, a purchase you did not authorize, a materially wrong charge, or a period in which the service failed for a prolonged time because of us. A refund is not given just because you did not use Premium, forgot to cancel, or spent coins. To ask, email info@lazys.co from the purchase email with the subject Refund request, the plan or coin pack, the charge date and amount, and the Stripe receipt number. Never send a card number, security code or sign-in code. An approved refund goes back to the original payment method through Stripe; your bank decides how long it takes to show. Coins have no cash value and cannot be exchanged or transferred. Unused coins are not refunded except where the law requires. When a coin pack is refunded, its coins are taken back, even if some were already spent, which can leave a negative balance until you buy more. Something you opened with coins stays open. A tip in chat is a coin spend like any other: once her photo is delivered it is not refunded, and a tip that cannot deliver a photo is not charged. If you live in the European Union, the EEA or the United Kingdom, you normally have 14 days to withdraw from an online purchase. Premium and coins are digital: to get them right away, the store asks you to tick a box (never ticked for you) saying that you want access to start now and that you then lose your 14-day withdrawal right. Without that box ticked, the purchase cannot start in those countries. Where the law still lets you withdraw from a subscription that has already started at your request, you pay only for the time used and we refund the rest. Contact us as in section 3. Please contact us before disputing a charge with your bank: we can usually fix a billing problem faster. While a dispute is open, the disputed plan or coins may be paused, as section 16 of the Terms explains. Lazys 71-75 Shelton Street, Covent Garden, London, United Kingdom Email: info@lazys.co1. What Renews
2. How to Cancel
3. Refunds
4. Coins
5. EU and UK: 14-Day Withdrawal
6. Chargebacks
7. Contact
Refund & Cancellation
How Lazys Premium renews and how to cancel it, when we refund a charge, and your withdrawal right in the EU and UK.
Last updated: October 28, 2026