The main Lazys contact address is info@lazys.co. Use this address for product support, account access, Premium or coin purchases, privacy requests, content reports, security reports, or general questions. Sending one clear message helps us review the request without duplicate records.
Lazys does not provide support through character chats, and the AI characters cannot answer account, billing, or privacy questions. Never send a one-time login code, full payment-card number, card security code, or another person's private information. Lazys 71-75 Shelton Street, Covent Garden, London, United Kingdom Email: info@lazys.co Website: Visit the Lazys home page For sign-in, six-digit code, account, chat, character, or content questions, email us from the address connected to your Lazys account when possible. Include the page or feature involved, the approximate time of the problem, your browser and device, and a short description of what happened. Chats and drafts are stored in your browser, so we cannot restore a conversation that was reset, deleted, or cleared with your browser data. You may include a screenshot after removing login codes, payment details, and other information that is not needed to understand the issue. For a Premium subscription or a coin purchase, use the subject Billing support. Include the purchase email, plan or coin pack, purchase date, amount, currency, and Stripe receipt, invoice, or transaction reference if available. Do not send full card details. Subscription cancellation and refund rules are explained in the Terms of Service. Lazys payments are processed by Stripe on the Lazys website. Lazys does not sell subscriptions or coins through a mobile app store. Use the subject Privacy request for access, correction, deletion, objection, restriction, portability, or another applicable privacy right. State the account email, country or state, the right you want to use, and enough detail to locate the relevant data. We may verify identity or authority before acting. The Privacy Policy explains available rights and how Lazys handles personal data. Use the subject Security report if you believe an account, website, API, session, or Lazys system has a security problem. Describe the affected feature, the date and time observed, and safe steps that reproduce the issue. Do not access another person's account or data, interrupt the service, publish secrets, or include active codes or session cookies in the message. If you see AI-generated content or user activity that you believe breaks the Terms of Service, email us with the subject Content report. This includes any content that sexualizes minors or suggests a character is under 18, content that impersonates or depicts a real person, and illegal content. Provide the page address, the character or content involved, and enough context for us to locate it. We may restrict content or accounts while reviewing the report and apply the response required by law. The Report Content page explains the process. If you believe a character or other content uses your name, likeness, or intellectual property, use the subject Content removal request (or Copyright notice) as described on the Content Removal page. Lazys characters are fictional and generated with AI. We review messages as soon as reasonably possible. A complex billing, privacy, fraud, content, or security request can require additional verification or information. We retain support communications only as reasonably needed to answer the request, secure the service, meet legal duties, and handle disputes, as described in the Privacy Policy. Lazys is for adults aged 18 and over. Characters are fictional and generated with AI, and their messages are not advice from a real person. Lazys is not an emergency service and cannot provide medical, mental health, legal, or financial advice. For an immediate threat to safety, contact the appropriate local emergency service.1. Contact Details
2. Product and Account Support
3. Billing, Cancellation, and Refund Questions
4. Privacy and Data Requests
5. Security Reports
6. Reporting Content or Misuse
7. Response and Record Handling
8. Important Service Notice